WEEK 7

On 23 February 2013, my last week in internship at Etiqa. Company has held family day at Ulu yam, Selangor. Which is all branch in east Malaysia come and become acquainted meet others co-worker.  Many things I learned such as team work, social skill and respect the oldies. It is fun to co corporate with people who have huge different gap age and different races. It is very good that I have this experience during my internship. 

WEEK 6

 What happen during week 6. My routine as usual working at office.

My responsibilities is to manage clients who want renew their license. Manage bill payment and account transaction. Overall, nothing special happen during week 6 :)

10 TIPS FOR HAPPIER WORKPLACE :D !

1. Give a happy "Hello!" in the morning.

Do you plod into the office, eyes down, shoulders slumped, and immediately start work? If so, you're likely to find that coworkers ignore you (at best) or avoid you (at worst). Get into the habit of smiling and greeting your colleagues as you arrive in the morning or begin your shift. It's really amazing how fast this little courtesy can thaw chilly workplace relations.

2. Learn the art of small talk.

Ask your coworkers about their interests — their favorite music, movies, and books, as well as their hobbies, suggests Larina Kase, Ph.D., a psychologist at the Center for Treatment and Study of Anxiety at the University of Pennsylvania in Philadelphia. "Showing a genuine interest in them will make them feel comfortable around you," she says. Once you know what floats their boat, clip items from newspapers or magazines to help start conversations. "John, I saw this article about that singer you like," or, "Mary, you like to knit, don't you? I found this great new knitting store not too far from here, and thought of you right away."

 

3. Ask what they think.

People love to be asked their opinion, so go out of your way to ask, "What do you think belongs in this report?" or, "How do you think I should handle this situation with client X?" Then give the advice giver a sincere thank-you, even if the ideas are less than helpful.

4. Sidestep the gossip mill.

You don't want anyone talking about you behind your back, right? So return the favor. When a coworker sidles up to you bearing a juicy tidbit of gossip about Betty's office romance or Bill's impending firing, respond with, "Really?" and then change the subject or get back to work. If you don't respond, the gossiper will move on — and you'll retain the trust and respect of your colleagues.

 

5. When dealing with a difficult coworker, pretend your kids are watching.

This neat little visualization will help you keep a cool head. After all, you've taught your children to be mannerly. With them "watching" you, it will be difficult to stoop to the level of your infuriating colleague.

 

6. Ladle out the compliments.

Did Tom fix the office copier — again? Has the quiet secretary in the cubicle behind you lost 25 pounds? By all means, compliment your coworkers on their achievements — personal or professional. Too often, we focus on what people are doing wrong.

7. Return calls and e-mails promptly.

To win friends at work, start with good office etiquette. There's nothing more frustrating to busy coworkers than to have their emails and phone messages ignored. Your silence doesn't just make their jobs harder; it also conveys an unpleasant message: You're unimportant to me.

 

8. Give credit where credit is due.

Don't withhold credit from deserving coworkers. You'll alienate them, and they won't be there for you when you need them (or when they all go out for lunch). Embrace the attitude that we all win together, and let others know when a colleague has done something above and beyond on a project. Also, if someone incorrectly gives you credit and praise, acknowledge the coworker who deserves the accolades.

 

9. For the boss: Always work as hard as anyone working for you.

Make it clear that you would never ask anyone to do a level of work you wouldn't be willing to take on yourself.

 

10. Assume the positive about what you don't know.

Funny how a team of workers always think they're working harder than those yahoos down the hall, and that the bosses are clueless. Don't subscribe to that kind of toxic thinking, even if it's rampant. It's a negative attitude that makes work become miserable. Instead, assume that everyone else is working hard and doing their best, even if you don't know what their work is. You should believe both in the work you're doing and the organization you're doing it for. If you can't, perhaps it's time to move on.


SUMBER: READER DIGEST

WEEK 5

On the week 5, I go to Etiqa Seremban office attending "Goal Setting" briefing. Not much I learned that day because most of the content are not related for me or can be used at workplace. The briefing are more suitable for those whos interested to become the insurance agent.

In week 5, I have the most memorable moment during my internship at Etiqa. My leader has treat all of us dinner at Mahkota Palace, Hotel. The food was so delicious and tasty. The interior inside hotel was magnificent and delightful.

VENUE : MAHKOTA PALACE, HOTEL

 

 

WEEK 4

On the week 4, I have to work outdoor, meeting people who does not know about insurance or future life saving. My task is to promote the products of Etiqa to them. In Etiqa, they have variety choices plan of insurance. Such as :

MEDIC SAVE RIDER 
- Medic Save Rider is designed to provide you with a comprehensive Hospitalization & Surgical coverage, extended benefits and a hassle-free admission card to ease your hospital admission procedure.

SURI 
-  Suri is a 4-in-1 comprehensive protection plan that pays cash upon diagnosis of dread diseases, gives you hospitalisation benefits, protection against death and TPD and guarantees cash back upon maturity, if no claims have been made.

If the dread disease is a female cancer, there's additional cash coverage of 50% of the sum assured. If you are hospitalised, you will get daily cash coverage of up to RM200 per day, per illness or accident.

Wide range of policy term offered: 10, 15, 20, 25 and 30 years while paying premium only 4/5 of total duration. If you haven't made a claim, you'll get back all the premiums paid for this plan at maturity. 

HOSPITAL CASH BENEFIT 
- Hospital Cash Benefit is specially designed to ease your miseries and support your financial needs with cash payments of up to RM200 per day!

Upon hospitalisation, a fixed cash amount per day will be payable for up to a maximum stay of 365 days, for any one accident or illness. 

 ULTRA MEDIC DRIVER 
- The Ultra Medic Rider lets you rest easy when it comes to getting the healthcare you want. It is a hospital and surgical insurance premier medical plan that provides comprehensive medical coverage of up to RM1,500,000 during your lifetime and a choice of 5 different plans to suit your budget and requirement.

So, with the all types of product I have to convince people to buy the insurance. It is hard to convince people because now market place has variety of products for people to choose. 

THE VENUE : IPD BUKIT KATIL, MELAKA 

SECOND VENUE : MITC, BANDARAYA MELAKA

 




   

ETIQA CARE FOR HUMANISM

PERSONAL PROTECTION PLAN- BY ETIQA 

When it comes to personal injury, financial worries should be the last thing on your mind.

At Etiqa, we understand that different people have different priorities and needs. That’s why, we cater our plans to meet these different needs.

The Etiqa Personal Protection Plan assures you against personal injury and ensures that you have sufficient financial support for yourself and your family should the need arise. We help take care of you first so that you can take care of your loved ones.

WEEK 3

On 20 January, we have meeting with leader of Etiqa group branch Melaka. We gathering from all departments. 

In meeting we discuss about Etiqa products and promotion. Also the leader has announce about the contest among agents. the price are expensive and interesting.

Most of the agents are dedicated and committed to win the prizes. The prize like "pakej umrah" and vacation to Seoul, Korea. Even myself attract with the contest. 

On that meeting also, it is my opportunity to meet the leader board and introduce myself. Our leader always getting busy and did not have much time to spend at office.

SUMMARY OF MEETING
-Mostly they focusing about financial statement for 2012.
-Introduce new agents 
-Introduce new product of Etiqa 
-Contest for all agents in east Malaysia
-Tips success 
-Incentive 

. After meeting, they have other activities that fun and enjoyable.:)) !

TIPS WORKING WITHOUT STRESS. -SELF MOTIVATION :)

1. Be alert to the physical manifestations of stress (Sweating and increased heart rate, for example). It is important to recognize these warning signs and pass to relieve them. Simple deep breathing exercises may be enough.

2. Look at things in the face. Rather than fleeing the problem, ask yourself what you provokes a stress reaction and find a way to get over it. Immediately put his finger on the cause – whether the recent call from a dissatisfied customer or a difficult business decision to make.

3. Take a break whenever needed. When you feel stress mounting, do something else, for example, get up to walk a little or leave the office to go outside. These few minutes you will perhaps see things differently. They will at least reduce your discomfort immediately.

4. Adopt a healthy lifestyle.Exercise can help you to reduce stress if you make at least three times a week for half an hour. You’ll also have more energy and compose better with stress if you eat well and increase, for example, your consumption of fruits and vegetables.

5. Aim for a balance between work and personal life. Although the business is extremely demanding, it is essential to devote time to activities other than work (family outings, sports and other hobbies). This is what allows you to refuel.

6. Moderate your perfectionism. You can offer products and quality services without leaving you overwhelmed by the desire for perfection. Know when to let go and do you use to do your best in the competitive world in which you operate.

7. Delegate to lighten your workload. You can not fix everything yourself. As well accept it. Instead of managing each folder in every detail, so make the effort to assign responsibilities to your employees to let them work independently. If everyone puts hands dirty, you may feel less stressed.

8. Surround yourself with good confidants. Discussing your business issues with others, you’ll probably be more easily overcome the challenges you face. Consider also operate a network of key players in your area to find out what solutions they bring similar problems.

9. Exert greater control over the finances of your business. Liquidity management is a major source of anxiety for many entrepreneurs. So find ways to better control your income and expenses. Individuals can also increase productivity so as to improve the financial health of your business.

10. Make your holiday a real commitment. Take time to stop and recover, especially during turbulent periods. For example, when you leave, turn off your Blackberry. And it may seem wise to postpone your vacation, you say that the long-term risks outweigh the immediate benefits. The company would really be at risk if you fall ill.

WEEK 2

Second week, I have very dedicated to my job and of course I have to works with the clients that come to our office. At that time, I become so stressful and learn to handle all the pressure. It is hard for me to handle all the works, programming and system at the same time. besides that, I also do some mistakes and did not works well to entertain the clients. But, at the end I realize that, to become successful person we have to admit our mistakes and try to find the solution to handle it very well. 

On behalf, works actually not so stressful if we know how to manage the way we working and realizing that most customers are not angry with me personally, but at the company or service. Just be as nice as possible and let any insults or foul names roll off your back. Then go home and leave work at work. The important key is smile and keep calm. :)

WEEK 1

On first week, there's no many thing that I have done. First day, meeting with all colleagues and introduce myself. My supervisor had shown me the layout of workplace so that it will easy for me feel comfortable with the environment.

Except me, our company hiring others internship students from Uitm Bandaraya and Kolej Universiti Islam Melaka. Three of us was majoring different courses.

At first, it is hard for me to adapt with the new environment and communicate with others at office. overall first week I barely become silent and learning skills by myself. Sometimes I will ask my supervisor if I didn't understand on how the colleague works. 

My first week, me and others internship students only observe and taking the important notes.

COVER LETTER

30 November, 2012

Etiqa Insurance & Takaful, Bangunan Etiqa,350 &351, Jalan Melaka Raya 3,

Taman Melaka Raya, 75000 Melaka

Person In charge: Mr Hashim bin Setapa (0192674747)

Tel: 06-2841558/ 06-2840253/06-2835458

Mashitah Bt. Mahat

A5-6, City Garden Palm Villa.

Jalan Cempaka 6 , Taman Cempaka,

68000, Ampang Selangor.

Dear Mr/Mrs/Miss,

Application for Industrial training

I would like to apply for the above post. I’m very interested to gain my knowledge in your organization.

Allow me to briefly introduce myself. I am student from Kolej Poly-Tech MARA, Kuala Lumpur, majoring course BSC (Hons) IT with International business.

As part of my course requirement, I was responsible to be one of organizer in conducting the programme named ‘Gives me your heart and we can smile”’ at Berjaya Times Square. It is a programmed which it charity sales as we increased community interest in involved to help others people. Other than that, we also manage some activities that interesting and also fun with guest artist and celebrity.

While I have been involved in this programmed I learned so many things especially when managing project sales.

I’m really hoped to be a part of your organization. It would be grateful if your organization could kindly return the “Organization Reply Form” to me. The training period is for 8 weeks starting from 07/01/2013 to 28/02/2013

The enclosed resume gives more details about me, my qualifications and experience. I would appreciate the opportunity to attend an interview.

My contact details are hoho_mashi@yahoo.com.my and my hand phone number is 017-2859023. I look forward to hearing from you soon.

Sincerely, Mashitah Bt. Mahat